Refund policy

30-day returns

You may request a return within 30 days of receiving your order. Items must be new and unused, with original tags, packaging and any included accessories. Please include your order number and contact us for return approval and the correct return address before sending anything.

Return shipping

For standard change-of-mind returns, you arrange and pay the return shipping. We cover the required return shipping for faulty, damaged or incorrect items. Contact us with details and photographs so we can provide instructions. The registered office is not a returns address.

There is no restocking fee. We accept returns for defective and non-defective items that meet the applicable conditions. These conditions do not limit any mandatory rights you may have.

Refunds

We will inspect returned items and tell you whether the return is approved. Approved refunds are processed to the original payment method within 7 calendar days of approval. Your payment provider may take additional time to post the refund. Contact us if a refund has not appeared after the provider’s processing period.

Exchanges and order changes

Exchanges are handled as a return and a new order. Contact us promptly if you want to cancel or change an order. Changes are not guaranteed once processing or dispatch has begun.

Email concierge@sloanebellamy.com or call +1 760-276-7833.