Where do you deliver?
We currently ship to addresses in the United States. Standard shipping is $4.95 below $100 and free on orders of $100 or more, after discounts and before taxes.
When should I expect my order?
Orders normally process in 1–3 business days. Transit after dispatch is estimated at 4–9 business days, for an estimated total of 5–12 business days. Business days are Monday–Friday. See the Shipping Policy for the Pacific Time cutoff and further details.
How can I check a bag’s size and materials?
Check the individual product page for the measurements and material information available for that style. If you need a specific detail before ordering, email our concierge with the product name.
What if my order is not right for me?
You can request a return within 30 days of receiving your order. Items must be new and unused, with original tags and packaging. Contact us for approval and the return address. Standard change-of-mind return shipping is paid by you, and there is no restocking fee. See the Refund Policy for details.
What if an item is faulty, damaged or incorrect?
Contact us with your order number, details of the issue and photographs. We cover the required return shipping for faulty, damaged or incorrect items and will explain the next steps.
Can I exchange an item?
Exchanges are handled as a return and a new order. Contact us before sending an item back.
Can I change or cancel an order?
Contact us promptly with your order number. We will check whether it can still be changed before processing or dispatch. Changes are not guaranteed.
Which payment methods can I use?
Available payment methods are displayed at checkout. Prices are in US dollars, and shipping and any applicable taxes are shown before you place an order.
How can I track my order?
Use the tracking link in your shipping confirmation once tracking is available. If you need help, email our concierge with your order number.
How can I contact you?
Email concierge@sloanebellamy.com or call +1 760-276-7833. Please include your order number when asking about an existing order.